Monitoring and support
Uptime, SSL, and critical error checks run on the site we manage. Weekday support helps with covered issues.
- 24/7
- automated uptime checks
- Weekdays
- support for covered issues
- Managed site
- checks apply to the site in scope
What’s included
Uptime checks
An automated service checks whether the site responds and alerts us when it does not.
SSL and critical errors
Checks flag certificate problems and critical errors so we can investigate failures.
Weekday support
Send requests through the support route set up for your project. Covered repairs restore parts of the site that used to work.
When a check finds a problem
- An uptime, SSL, or critical error alert flags the issue for review.
- We investigate the managed site and identify whether the cause falls within the agreed scope.
- If it is covered, we begin a repair. If another service is responsible, we explain the next step.
Coverage limits
Monitoring can miss some failures, especially problems inside third-party services. Support runs on weekdays; it does not include an on-call person around the clock.
Common requests
Common requests